Network scanner sends scanned documents to wrong email address or folder destination

The problem: Scan-to-email or scan-to-folder feature misdirects output despite correct configuration appearing in settings.

Symptoms: Scanned documents arrive at an unexpected email address or network folder; the configured destination in printer settings appears correct upon review; issue may be intermittent or consistent.

Likely cause: Cached/stale destination configuration on the printer's internal memory, autocomplete or speed-dial button pointing to wrong address, DNS resolution issue if using hostname-based folder destination, printer firmware bug.

Category: Printers & Scanners · Difficulty: Moderate · Windows: Both

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