Refund policy

Last updated: September 22, 2026

1. Nature of Digital Goods: All products sold on LVL1 (www.lvl1.store), operated by CR8TEK, are delivered electronically as downloadable digital PDF files. Because digital content is delivered immediately upon successful checkout, all sales are generally final and non-refundable, except as explicitly set forth in this policy or required by applicable consumer protection laws.

2. Order Cancellations: Because digital PDF files are delivered automatically and instantly upon payment confirmation, orders cannot be cancelled once payment processing is completed.

3. Refund Eligibility & Exceptions: We evaluate refund requests on a case-by-case basis under the following specific circumstances:

  • Duplicate Purchases: If you accidentally purchase the exact same digital PDF product twice within a 24-hour window, please contact us at admin@cr8tek.com with both order numbers. Upon verification, we will issue a full refund for the duplicate transaction.
  • Technical Delivery or Download Failures: If your PDF download link fails to generate or deliver, and our support team is unable to successfully provide a working PDF file via direct email or alternative delivery within 48 hours of your initial contact, you are eligible for a full refund.
  • Corrupted or Defective Files: If the PDF file delivered is demonstrably corrupted, unopenable, or broken, and our support team cannot re-issue a functional file within 3 business days, a full refund or product replacement will be issued.

4. Non-Refundable Situations: Refunds will not be granted for:

  • Change of mind or buyer's remorse after the PDF file has been downloaded or viewed.
  • Incompatibility with PDF viewer software or devices unsupported by standard PDF readers.
  • Failure to read product descriptions or technical prerequisites prior to purchase.

5. European Union, United Kingdom, and International Consumer Rights: If you are a consumer residing in the European Union, the United Kingdom, or another jurisdiction with statutory rights of withdrawal for online purchases:

  • You acknowledge and expressly consent that delivery of digital content begins immediately upon purchase completion.
  • Statutory Waiver: By completing your purchase and initiating the download of the PDF file, you acknowledge that you waive your statutory 14-day right of withdrawal/cancellation once delivery of the digital content has commenced.
  • Mandatory Consumer Rights: Nothing in this policy limits or excludes statutory rights you hold under non-excludable local consumer protection laws regarding defective or misdescribed digital content.

6. How to Request Assistance or a Refund: To report a delivery issue or request a refund under the eligible conditions above:

  1. Email admin@cr8tek.com.
  2. Include your full name, order number, email address used at checkout, and a detailed description (with screenshots, if applicable) of the download failure or file defect.
  3. Approved refunds will be credited back to your original payment method via Shopify Payments within 10 days, depending on your card issuer.