Contact information

Last updated: September 22, 2026

1. Support Channels & Hours: We are committed to providing prompt assistance for all order, payment, and file download inquiries regarding LVL1.

  • Primary Contact Email: admin@cr8tek.com
  • Support Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (SGT / UTC+8)
  • Expected Response Time: We aim to respond to all inquiries within 24 business hours.

2. Reporting Access & Download Issues: If you experience issues downloading or opening your PDF file:

  • Email us at admin@cr8tek.com.
  • Include your Order Number, Checkout Name, and a Brief Description / Screenshot of any error encountered.

3. Business Operating Address

CR8TEK

60 Paya Lebar Road

#06-28 Paya Lebar Square

Singapore 409051