Privacy policy

Last updated: September 22, 2026

1. Overview: CR8TEK ("we," "us," or "our"), operating the online store LVL1 (www.lvl1.store), is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

2. Information We Collect: When you visit our store or purchase our digital products, we collect the following categories of personal information:

  • Order & Contact Data: Name, billing address, email address, and contact details provided during checkout.
  • Transaction Data: Payment details (processed securely via Shopify Payments; we do not store full credit card numbers), order history, and file download records.
  • Technical & Usage Data: IP address, browser type, device information, time zone, and interaction logs with our storefront, collected via cookies and log files.
  • Support Data: Communications, feedback, and technical logs submitted when contacting customer support.

3. How We Use Your Information: We process your personal data for the following legal and business purposes:

  • Order Fulfillment: Delivering your purchased PDF files electronically to your checkout confirmation screen and email address.
  • Payment Processing: Authorizing and processing payments, preventing fraud, and managing chargebacks via Shopify Payments.
  • Customer Support: Responding to inquiries, troubleshooting file download issues, and providing post-purchase service.
  • Store Improvement, Advertising & Analytics: Understanding storefront performance, analyzing traffic trends, and measuring ad conversion effectiveness using Shopify Analytics and the Meta Pixel.

Legal Compliance: Complying with applicable tax, accounting, and legal obligations in Singapore and international sales jurisdictions.

4. Third-Party Service Providers & Data Sharing: We share personal data only with trusted third-party service providers acting on our behalf to operate our business:

  • Shopify: Our e-commerce platform provider. Shopify hosts our storefront, processes payments via Shopify Payments, powers our automated PDF order fulfillment, and tracks performance through Shopify Analytics.
  • Meta Platforms (Meta Pixel): We use the Meta Pixel to track storefront interactions, optimize advertising campaigns, and deliver targeted ads on Meta platforms (Facebook/Instagram).

5. International Data Transfers: As we serve customers worldwide, your personal information may be transferred to, processed, and stored outside your home country, including in Singapore, Canada, the United States, and other jurisdictions where Shopify, Meta, and our service providers operate.

6. Your Rights (EEA, UK, California, Singapore PDPA, and International): Depending on your jurisdiction, you may have rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction & Deletion: Request correction of inaccurate data or deletion of your personal data.
  • Object / Restrict / Opt-Out: Object to or restrict certain data processing activities, including opting out of targeted advertising via the Meta Pixel. To exercise any of these rights, please contact us at admin@cr8tek.com.

7. Contact Us: For questions about our privacy practices or to exercise your privacy rights, contact us at admin@cr8tek.com or by mail at:

CR8TEK

60 Paya Lebar Road

#06-28 Paya Lebar Square

Singapore 409051