{"product_id":"network-scanners-destination-email-delivery-fails-specifically-when-the-organization-migrates-from-on-premises-exchange-to-microsoft-365","title":"Network scanner email delivery fails after migrating from on-premises Exchange to Microsoft 365","description":"\u003cp\u003e\u003cstrong\u003eThe problem:\u003c\/strong\u003e A scanner configured to email scanned documents directly (scan-to-email) stops working after the organization migrates its mail system from on-premises Exchange to Microsoft 365, despite the scanner's SMTP settings appearing unchanged.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSymptoms:\u003c\/strong\u003e Scan-to-email jobs fail with an authentication or connection error; the scanner's configured SMTP server address (previously the on-premises Exchange server) is no longer valid or reachable in the same way post-migration; other scan destinations (folder, USB) continue working.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLikely cause:\u003c\/strong\u003e Microsoft 365 requires different SMTP relay configuration than typical on-premises Exchange, including different server addresses, mandatory TLS encryption, and modern authentication requirements that many older scanner models' basic SMTP client implementations don't support out of the box.\u003c\/p\u003e\u003cp style=\"font-size:13px;color:#6b7280;\"\u003eCategory: Printers \u0026amp; Scanners · Difficulty: Advanced · Windows: Both\u003c\/p\u003e\u003cp\u003eDigital knowledge-base article delivered as an instant download after purchase — no physical shipment.\u003c\/p\u003e","brand":"LVL1","offers":[{"title":"Default Title","offer_id":46985408807109,"sku":null,"price":16.99,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0809\/1831\/5205\/files\/lvl1-1.png?v=1790190536","url":"https:\/\/www.lvl1.store\/products\/network-scanners-destination-email-delivery-fails-specifically-when-the-organization-migrates-from-on-premises-exchange-to-microsoft-365","provider":"LVL1","version":"1.0","type":"link"}