{"product_id":"network-scanner-sends-scanned-documents-to-wrong-email-address-or-folder-destination","title":"Network scanner sends scanned documents to wrong email address or folder destination","description":"\u003cp\u003e\u003cstrong\u003eThe problem:\u003c\/strong\u003e Scan-to-email or scan-to-folder feature misdirects output despite correct configuration appearing in settings.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSymptoms:\u003c\/strong\u003e Scanned documents arrive at an unexpected email address or network folder; the configured destination in printer settings appears correct upon review; issue may be intermittent or consistent.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLikely cause:\u003c\/strong\u003e Cached\/stale destination configuration on the printer's internal memory, autocomplete or speed-dial button pointing to wrong address, DNS resolution issue if using hostname-based folder destination, printer firmware bug.\u003c\/p\u003e\u003cp style=\"font-size:13px;color:#6b7280;\"\u003eCategory: Printers \u0026amp; Scanners · Difficulty: Moderate · Windows: Both\u003c\/p\u003e\u003cp\u003eDigital knowledge-base article delivered as an instant download after purchase — no physical shipment.\u003c\/p\u003e","brand":"LVL1","offers":[{"title":"Default Title","offer_id":46984998125765,"sku":null,"price":22.99,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0809\/1831\/5205\/files\/lvl1-10.png?v=1790190591","url":"https:\/\/www.lvl1.store\/products\/network-scanner-sends-scanned-documents-to-wrong-email-address-or-folder-destination","provider":"LVL1","version":"1.0","type":"link"}