{"product_id":"all-in-one-printers-scanner-stops-working-after-a-firmware-update","title":"All-in-one printer's scanner stops working after a firmware update","description":"\u003cp\u003e\u003cstrong\u003eThe problem:\u003c\/strong\u003e Following a printer firmware update, the scanning function becomes non-functional while printing continues to work correctly.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSymptoms:\u003c\/strong\u003e Print jobs process normally; attempting to scan fails to detect the scanner, returns an error, or produces completely blank\/failed scan results; issue began specifically after a firmware update.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eLikely cause:\u003c\/strong\u003e The firmware update altered the scanner's communication protocol, reset scanner-specific configuration, or introduced a genuine firmware bug affecting the scan function specifically.\u003c\/p\u003e\u003cp style=\"font-size:13px;color:#6b7280;\"\u003eCategory: Printers \u0026amp; Scanners · Difficulty: Moderate · Windows: Both\u003c\/p\u003e\u003cp\u003eDigital knowledge-base article delivered as an instant download after purchase — no physical shipment.\u003c\/p\u003e","brand":"LVL1","offers":[{"title":"Default Title","offer_id":46984998617285,"sku":null,"price":21.99,"currency_code":"SGD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0809\/1831\/5205\/files\/lvl1-5.png?v=1790190573","url":"https:\/\/www.lvl1.store\/products\/all-in-one-printers-scanner-stops-working-after-a-firmware-update","provider":"LVL1","version":"1.0","type":"link"}